Legal

Refund & Replacement

We stand behind every product we send your way.

Our Refund & Replacement Policy

At POSYA, every product is thoughtfully crafted using natural, Himalayan-sourced ingredients. Due to the nature of our offerings, once an order is confirmed, we do not accept returns or offer refunds. However, your experience matters deeply to us — in the situations below, we are committed to working with you to ensure a fair and satisfactory resolution.

Kindly include:

Order number
Image of the invoice
One image of the outer packaging
Two clear images of the damaged product
An unboxing video clearly showing the damage

If your order arrives damaged, we will gladly arrange a replacement. Please notify us within 48 hours of delivery at posyaorganics@gmail.com. Once verified, we will initiate a replacement within 7–10 working days. For orders containing multiple items, only the affected product will be eligible for replacement.

Need help with a replacement?

Email us within 48 hours of delivery and we'll sort it out.

posyaorganics@gmail.com